V-Contax

As CIO Insight magazine quoted “The Web becomes the Front Line for Customer Service.”, the key is how to utilize the internet and Web technology in CRM and improve customer satisfaction.  More than 70% of CIOs who participated in a survey would like to see CRM websites with a capability of having a live voice conversation over internet without dialing numbers using a phone. Widearea Systems V-Contax products provide this capability and revolutionize the method of interfacing with customers over internet. V-Contax eliminates use of Automatic Call Distributor (ACD) and Private Branch Exchange (PBX) by using Widearea Systems’ visualized interaction and connection technologies, “DTMF-less” menu driven system with XML, and Voice over IP engine. It will dramatically improve customer satisfaction and give enterprise customers clear return on investment (ROI) on telecom expenses by using Voice over IP, human resource cost by efficient resource monitoring and allocation, and capital expenditure by eliminating need of buying and maintaining expensive products. The addressable markets include call centers, large enterprises with B2B or B2C customer service centers, and product companies with online help desk systems.

The following are the key benefits of V-Contax for your customers:

• Improve customer satisfaction by reducing frustration by showing visibility and giving choices.

• saves long distance toll

• save time by resuming the conversation with the same CSR as the previously disrupted conversation.

The followings are return on investment for enterprise:

• Save telecom expenses

• Save HR costs by efficient resource monitoring and allocation

• Save CAPEX, no expensive H/W or S/W purchase, install and maintenance required

VC Wizard

VC Wizard from Widearea Systems offers the seamless software solution that
delivers on technology’s promise. VC Wizard provides the missing link to
make voice and video conferencing over IP (VVoIP) your organization’s
newest strategic asset. Now, with only a simple software installation on
your server, VC Wizard lets you get back to work while it takes on the
tasks of—
• scheduling people, sites, equipment, and bandwidth automatically
from a central point
• managing network equipment, including legacy systems
• dialing and connecting participants on schedule or in the moment
• storing data and preparing standardized or customized reports
• providing a secure, password-protected conference environment
• importing existing database information to simplify system installation
• allocating charges and billing to recuperate costs (optional feature)

As the leading industry software solution for centralized, Web-based
conference scheduling and automation, VC Wizard™ takes the pain out of
managing collaborative communications by offering the benefits of—
• easy-to-use, reliable, scalable features for resource savings and
measurable return on investment
• hands-free conference management tools with built-in troubleshooting
to help slash IT management costs
• simple integration with legacy systems and next generation equipment
to maximize your previous investment