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Widearea Interpretive Services Solution

Our Widearea Interpretive Services Solution (W-ISYS) is one of the focus and product lines of Widearea Systems. W-ISYS is a turn-key solution designed to provide video remote interpretive services for healthcare facilities, large enterprises, public facing companies and government entities to ensure effective communication access for persons who are deaf or hard-of-hearing, as well as others whose disabilities affects how they relay or receive information.

W-ISYS is a robust and scaleable solution that will fit and fulfilled the needs of healthcare facilities, public facing companies and organizations that are required to provide both American Sign Language and foreign language interpreting services. Our Channel Partners will purchase a robust, modular, and well supported platform with advanced features that will deliver readily accessible and appealing operational benefits, as well as a strong return on investment.

The key component for W-ISYS is the company’s proprietary intelligent routing technology. This revolutionary technology automatically seeks the most readily available & most qualified interpreters (wherever they are) and provides the necessary IP connectivity, waiting queues, and status of contact centers operated by Widearea’s Interpretive Services Network partners.

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The three major benefits for implementing ISYS in hospitals, government agencies and public facing enterprises are as follows:

W-ISYS meets all state and federal regulatory requirements and guidelines set forth by the American with Disabilities Act (ADA).
W-ISYS is a scalable back-end solution manage and tracks usage to ensure proper billing between interpreters and hospital patients, which maximizes quality assurance and improves the level of service.
W-ISYS incorporates a direct point – click – connect solution provides hospitals and patients simple, easy and hassle-free access to a large network of interpreters located throughout the country, ensuring qualified interpreters are made available anytime and anywhere throughout the U.S. around the clock.